BigLeap has structured its support infrastructure keeping with the demands and challenges faced by you, so that you can quickly address and respond to the ever-changing business needs.
OLeap ERP aggressively comes up with new features. A product support plan
will ensure that you receive the product update notifications,
upgrade scripts, help from our engineers to upgrade your version and
benefit from the latest, more comprehensive releases of the
product.
We support you right from the time you say yes to BigLeap On-Demand ERP for your business transformation. An array of support services ensures successful implementation and sustains your business beyond this phase. Our support is structured in to two broad areas - Maintenance and Implementation
Implementation
Ours is a comprehensive implementation methodology which abstracts rich business application design, development and implementation expertise of BigLeap.
BigLeap On-Demand ERP can be implemented in a short period of time. Detailed implementation support is provided to you right from the day one. We closely work with you through out the phase and help you benefit from utilizing complete BigLeap On-Demand ERP functionalities. Your employees need little training as the on-line training module helps them to master the application in no time.
Initiation
Collecting requirements data, and then assigning dedicated server space for the customer.
Data Migration
Migration of master data from the legacy systems into the BigLeap On-Demand ERP portal
Training
To ensure that users are familiar with the product features and techniques.
Maintenance
BigLeap On-Demand Solutions come with spectrum of services to resolve your maintenance issues. We identify areas of improvement and constantly upgrade the solution to meet your changing business requirements.
Software Maintenance
With each new license, you get renewable, worry-free access to:
Comprehensive data security services
Software Upgrades
Responsive customer support
Online Query Tracking
24x7 software support for business
Online self help functions you can use anywhere, anytime
Online Query Tracking
Users are able to record their observations and queries during operation over the web. The support team will provide an appropriate solution / answer either through mail or by phone or through our channel partners.
Updates
New features and functionalities are constantly updated into the product. Unique requirements of the users are incorporated and rolled out to users, after effective testing.
Comprehensive data security services 
